Careers at The Wixroyd Group

We all want to find a career with good pay, good benefits and good opportunities to grow - wouldn’t it be even better if you could find that career locally?

Well, at Wixroyd we think we can offer you those opportunities! We have continued to grow, even during the tough economic conditions, and are looking for confident, enthusiastic and well organised individuals to join our expanding team.

This page will give you an overview of the current job opportunities we have. If you believe you have the necessary skills and experience and would like to apply please email your CV and covering letter to our recruitment team; recruitmentemea@essentra.com

Should you have any questions about the job role, or any other aspects of our recruitment process please contact recruitmentemea@essentra.com

A Few Things About Us

Company Information

Would you like to be part of the UK’s leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK’s biggest online engineering component suppliers and has gained a reputation for high quality, innovative products.

Continued year-on-year sales growth has recently seen the business relocate to a purpose-built facility in Chichester, both the main distribution centre and new modern manufacturing now operate from the same location.

This move offers exciting opportunities for staff to work in a fast paced, dynamic work environment where an employee’s hard work and commitment are recognised.

We believe in “Delivering a Range of Endless Possibilities” for our customer, our colleagues and the company. As a company we acknowledge the part we play in satisfying the needs of our team members and will do our part to support you.

Company Benefits

• Calendar of wellbeing events
• Access to life coaching
• Professional training contributions

Company Address

Wixroyd Group Ltd, Alexia House, Glenmore Business Park, Chichester, PO19 7BJ

How to Apply

Many thanks for considering joining the Wixroyd team…

We are looking for confident, enthusiastic, conscientious and well organised individuals to join our team.

If you believe you have the necessary skills and experience and would like apply please email you CV and covering letter to our recruitment team; recruitmentemea@essentra.com

Successful applicants will be invited to an interview, and we endeavour to contact all applicants within 72 hours.

Please note, to apply you must already be eligible to work full time in the U.K. All roles are subject to an initial three month probationary period.

We wish you all the best in the next steps of progressing your chosen career – we hope we might be part of your development!

The Wixroyd Team

Customer Service Representative

The Role

We are looking to recruit a confident and motivated person to join our friendly Customer Service Team.

Wixroyd is one of the UK’s biggest online engineering component suppliers to the engineering industry and mechanical engineers. We have gained a reputation for high quality, innovative products, with year-on-year sales growth.

Business growth has necessitated the need to expand our existing team and provides an exciting opportunity for new staff members to work in a fast paced and dynamic work environment, where an employee’s hard work and commitment to the business are recognised.

Key Responsibilities

Your responsibilities will cover a wide range of commercial activities including:

· Keeping customers updated on existing orders.
· Processing orders and repeat orders on the computer system.
· Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution.
· Co-ordinating customer returns and credits.
· Ensure all internal and external customer queries are responded to in the agreed time scales.

Required Skills & Experience

· Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes.
· Experience of sales order processing systems useful (full training on the job)
· You will be friendly and ambitious with an excellent telephone manner and communication skills.
· You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-pace environment.
· You will be confident and approachable.
· You will be able to deal with a large volume of sales calls/ customer queries.
· You will be able to process Sales Orders on our computer system quickly, accurately and efficiently.
· You will be flexible / multi- tasker.
· Great communicator.
· Problem solver.
· Organised & Process orientated.
· You will have the ability to know how to prioritise and deal with tasks as and when they come in.
· You will be pro-active and detail conscious / orientated.
· Minimum grade C in English and Maths GCSE.

Working Hours & Holiday:
· Our company operates on a two-shift basis which rotates weekly, to ensure the best service for our customers.

Shift times are: Monday to Friday 8am to 4.30pm and Monday to Friday 9.30am to 6pm.
Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
· 3 months probation period.
· 25 working days paid holiday (plus Bank Holidays).

Company Benefits: Calendar of wellbeing events, access to life coaching, professional training contributions, people-centric workplace environment.

Start Date: Immediate

Location: Office based - Chichester, West Sussex
To be considered for this role you must have the right to work in the UK

Training & Development: As well as intensive on the job training, we are keen to support professional development where new skills benefit both staff and the company.

How to Apply:
If you would like to apply for this position, please send your CV and covering letter to recruitmentemea@essentra.com

No agencies.

Careers at The Wixroyd Group

Customer Service Representative

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